wolfcraft
Speech Solution Accelerates Commissioning Process with 35% Less Errors
wolfcraft is a German manufacturer of tools and electronic tool attachments. Over its 50 year history, it has grown to over 400 employees globally with a product portfolio of more than 2,500 tools and accessories.
“Picking productivity has increased by at least 14 per cent and the error rate has fallen by 35 per cent. Psion Teklogix offered all solution components entirely from one source. Furthermore, the end-to-end speech solution is based exclusively on open future technologies, which on the one hand made linking to the SAP system easier for us, and on the other hand guarantees comprehensive investment security.” — Thomas Hohns, Head of Logistics, wolfcraft.
The Challenge:
- wolfcraft used a paper-based picking system for its warehouse operations which the company felt was hindering productivity, contributing to higher error rate, and hurting supply quality and customer satisfaction
The Solution:
- wolfcraft implemented a speech-enabled picking solution around Psion Teklogix’ TekSpeech in which mobile computers with headsets and microphones link directly to the SAP system
- SAP system generates an optimal picking order based on such variables as shelf route, order composition, volumes of containers, and trolley capacity
- Based on picking order, the system provides employees on their headsets detailed steps to retrieve items in the warehouse and employees verbally confirm they have completed each step
The Benefits:
- Accelerated commissioning process
- Over 14% increase in productivity
- Reduction of errors by 35%
- Improved supply quality
- Increased customer satisfaction
- Quicker return on investment (ROI) and more extensive investment protection
